If you’re not yet a customer and you contact us for information about our services, we need to process your details when we reply. We will be storing the details you enter in a digital form, and using those to send you the information you have requested. We may, form time to time, like to send you the occasional email or letter, letting you know about our any changes to our services. We will not send you marketing materials, and we will not keep your details on file for more than three years. We only need your name and contact details, and we will rely on your consent for this. You have the right to withdraw consent at any later time – just let us know.
As a client, we need personal information from you to help us to give you the best possible service. Your personal data will be used to provide the information and services offered through our website to you, for billing and making appointments. We will keep your contact details such as name, email address, phone number and postal address on file and treat these as confidential. This forms part of our contract with you, and our commitment to you as a valued client. We will not ask for information from you that is not relevant to the provision of services to you. We normally retain your information permanently, unless you tell us to discard it, and we may, form time to time, send you the occasional email or letter, letting you know about our any changes to our services. We will not send you marketing materials. You can opt out of either of these if you wish – just tell us.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This offers us the ability to personalise our content for you, maybe greet you by name and remember your preferences.
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to help us understand the most relevant areas of interest to our visitors.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Except for essential cookies, all cookies will expire after 26 months.